Policies


Shipping Policies

Shipping Information

We try our best to send your order out within 24 hours but some orders may take 2-3 business days if we are receiving a high volume of orders. If you order during the weekend, your order will be shipped the next business day.


Australia

We offer a flat rate of $12 Australia wide and we offer free postage for all orders over $100 within Australia.  

International 

We offer a flat rate of $15.00 for up to 500grams or $25.00 for over 500grams. 

Please note: Each county has their own import tax and duty laws and you may incur an additional fee when your package arrives. Please check with your country's policies. Its important to note that we will not cover this cost. 

Order Tracking

We ship with Australia Post and DHL. You will receive a tracking number once your item has been shipped. 

Refund Policies

Refunds 

At Kali's Healing Haven our crystals are individually and intuitively picked. All sales will be final and we do not offer refunds for change of mind. However please contact us if you have a problem we love to help and assist where we can.

Damaged Items

We take great care packaging your items however if on the rare occasion there is a damaged item please contact us as soon as possible, this would be the only time where a refund may be issued or the item will be replaced.

Privacy Policies

Your private information that you submit on our website will not be shared with anyone else besides your name and address with our couriers of course.