Policies
Shipping Policies
Shipping Information
We try our best to send your order out within 24 hours but some orders may take 2-3 business days if we are receiving a high volume of orders. If you order during the weekend, your order will be shipped the next business day.
Australia
We offer a flat rate of $12 Australia wide and we offer free postage for all orders over $100 within Australia.
United Kingdom & United States
We offer a flat rate of $25.00 for up to 500grams or $35.00 for over 500grams.
Please Note: Each county has their own import tax and duty laws and you may incur an additional fee when your package arrives. Please check with your country's policies. Its important to note that we will not cover this cost.
Local Pickup (Newcastle NSW, AUS)
Your order will be ready for pickup within 5 hours after ordering. Once your order is ready to be picked up, you will receive an email. (You can select this option in the drop down menu where shipping is stated)
Please Note: If you order before 9am your order will be reader within 5 hours after our opening time, if you order after 4pm your order will be ready to collect the next business day,if you on over Sat-Sun your order will be ready on Monday.
Order Tracking
We ship with Australia Post and Sendle. You will receive a tracking number once your item has been shipped.
Refund Policies
Refunds
At Kali's Healing Haven our crystals are individually and intuitively picked. All sales will be final and we do not offer refunds for change of mind. However please contact us if you have a problem we love to help and assist where we can.
Damaged Items
We take great care packaging your items however if on the rare occasion there is a damaged item please contact us as soon as possible, this would be the only time where a refund may be issued or the item will be replaced.
Privacy Policies
Your private information that you submit on our website will not be shared with anyone else besides your name and address with our couriers of course.